Oopbuy rules compared: returns, QC and liability at each door
The same seven questions asked of the agent order, the DIY order and the Oopbuy Mall, with the official page each answer comes from.
The rule matrix
Read across one line of the matrix to see how one question is answered at each door. The pattern is consistent: Door 1 has written rules for nearly every question, Door 2 has a clear warning and little else, and Door 3 has promises where rules would be.
Two rows are the same everywhere because they are platform-wide: the warehouse opens every parcel it signs for, and obvious counterfeit or IP-infringing goods found in inspection can be destroyed with no shipment and no refund.
| Rule | Where it is written | Applies to |
|---|---|---|
| 5-Day Return/Exchange Guarantee | Returns and Refunds and Return and exchange services | Door 1 (third-party seller items) |
| Order processing and refund times | Purchasing Instructions | Door 1 |
| Authenticity notice | DIY order page | Door 2 |
| Selection promises | Panel on keyword search results | Door 3 |
| Inbound inspection | Inspection Information | Every parcel the warehouse signs for |
| Counterfeit destroyed, no refund | Shopping Guidelines | Platform-wide |
Returns, door by door
Door 1: request within 120 hours counted from the next full hour after the status changes to "Stocked in". The item must be offered with guaranteed returns by the seller, be resaleable and not have sat in the warehouse more than 5 days. Successful acceptance "is subject to seller's consent".
DIY and Mall: our public-page review on 15 October 2026 did not locate dedicated return terms. This is a research limit; confirm the actual item and account terms before paying.
The fee schedule only exists for Door 1. A return you asked for costs freight back to the seller plus the seller's original outbound freight plus 5 CNY; an exchange costs freight back plus freight for the replacement plus 5 CNY. The first user-caused request each calendar month carries no service fee, and requests caused by the seller (wrong item, quality fault) normally cost you nothing.
Returning something after it has already crossed a border is a different and expensive case: the returns page says you pay all costs of sending it back to the warehouse in China, including any duties and import taxes, and the item must be in original condition and packaging.
Inspection and QC photos, door by door
The warehouse rules are written per parcel, not per door. When a parcel arrives it is opened for a prohibited-items check, weighed and stored. Inspectors then check quantity, colour, size and label details against the order. Standard QC photos are free; the Fine Photography article says regular inspection photos are "generally three".
What is outside the check matters as much: colour difference, size error and usage effect; electronics and digital goods are judged by appearance only, with no power-on test; sealed CDs, handmade goods and adult products with sealing labels are not opened.
Door differences: the Beginner's Guide says 1688 purchases follow "different quality control standards" without saying how. For DIY items, the order form's notice applies on top: the inspection is not an authenticity check. For Mall items, whether the same inbound check applies is not stated.
How to check QC photos before the clock runs out
An Oopbuy QC photo is shot from above on a green cutting mat with a centimetre ruler along two edges. An overlay prints the timestamp, the measured weight in grams and the box size in centimetres. That overlay is the most useful part of the photo, and most people never read it.
- Weight first. Compare the grams with what the listing claims. A large gap suggests a different material or a missing piece.
- Measure against the ruler. Lay a tape on a garment you own and compare length or width with the ruler in the frame.
- Count and label. Quantity and the variant label are what inspectors check; confirm both match your order.
- Ask for more before deciding. Extra detailed photos cost 1 CNY each; a parcel photo before and after sealing is 5 CNY.
- Decide inside 120 hours. On Door 1, a return request after the window "might not be accepted".
Community shorthand calls a keep decision GL (green light) and a return RL (red light). Oopbuy's own pages do not use those terms.
Who is responsible when something goes wrong
The Return and exchange services page has a responsibility table with three parties. You are responsible if you no longer want the item, bought the wrong one, find international shipping over budget, or say it differs from the photo and the seller finds no quality issue. The seller is responsible for a wrong item or a quality fault such as holes or stains. Other covers damage during domestic transport to the warehouse.
Customer-caused cases pay the return fees above; seller-caused cases normally do not, "unless seller insists".
After the parcel leaves China, liability shifts to the route. Loss or damage is compensated according to each line's own standard, and claims close 7 days after you sign for the parcel or 45 days after dispatch. Exclusions include force majeure, no proof, theft after delivery, non-insurable categories, prohibited items and damage caused by the customer.
The one rule that applies at every door
Oopbuy's anti-counterfeit rule is harder than a refusal to ship. The Shopping Guidelines list counterfeit, shoddy and IP-infringing copycat goods as prohibited for shipment and say the platform "reserves the right to destroy such goods directly in-warehouse. Shipment and refunds will not be granted."
The prohibited-goods specification repeats it under "Counterfeit and Pirated Goods": users bear all legal liability and losses, and none of the listed goods is eligible for points-mall redemption. The return page adds that destroyed goods get no return or exchange application of any form, and paid goods and service fees are not refunded.
This is why no find on this site is framed as a lookalike of a brand product, and why no door on this site is described as a way around inspection. There is no such door.
What a warehouse photograph lets you decide
Start with your order record: is it the same colour, model, quantity and visible size label? Then inspect the photographs at full size. A folded shirt can show its print, broad colour and obvious marks; it does not give an unfolded chest width or prove how the fabric feels.
If fit depends on a measurement, ask for a tape placed across the exact points you name. If a label or seam is hidden, request that angle. Ordinary incoming inspection is not authentication or a functional test of electronics. Tell support what you need checked rather than asking for “better QC” without specifics.
Decide whether to keep, request evidence, or discuss a return before preparing the international parcel. Seller eligibility and the return deadline still matter even if storage has plenty of time left.
